The time I need to prepare an order for shipping varies. For details, see individual items.
I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 7 days of delivery
Ship items back to me within: 14 days of delivery
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Please contact me if you have any problems with your order.
We provide a full refund if you receive your order and are not 100% happy with it. We want you to love your purchase! You will need to ship it back to our headquarters at your own cost. Please take a good look at our size chart as we are based in Australia and use Australian sizes which may be different from other countries.
We are happy to make your items to your exact measurements but custom sizes will mean we cannot accept returns. To qualify for a 100% money-back guarantee you must order from our size chart. If different sleeve length or dress/skirt length is selected from what is pictured, the dress will be considered personalized and also fall under an item that cannot be returned.
Shoulder to shoulder across your back
Length of sleeve
Waist at the smallest part
Waist over your belly button
Hips over the largest part of your bottom
Length (please allow for a 5 cm difference)
Certain dresses may require a measurement for around the arm and from the centre of the clavicle, over the breast to the waist. We will let you know if this is the case.
Feel free to ask us for any help and tips with measuring as we want to make sure it is perfect!