Shipping & Policies

Shipping

Processing time

The time I need to prepare an order for shipping varies. For details, see individual items.

Estimated shipping times

  • Australia : 2 - 5 business days
  • United States : 3 - 5 business days

I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Payment Options

Secure options
  • Accepts Etsy gift cards

Returns & Exchanges

I gladly accept returns, exchanges, and cancellations

Just contact me within: 7 days of delivery

Ship items back to me within: 14 days of delivery

  • Custom or personalized orders
  • Conditions of return

    Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

    Questions about your order?

    Please contact me if you have any problems with your order.

    Frequently Asked Questions

    Custom and personalised orders

    We provide a full refund if you receive your order and are not 100% happy with it. We want you to love your purchase! You will need to ship it back to our headquarters. Please take a good look at our size chart as we are based in Australia and use Australian sizes which may be different from other countries.
    We are happy to make your items to your exact measurements but custom sizes will mean we cannot accept returns. To qualify for a 100% money-back guarantee you must order from our size chart .

    What measurements should I send to you if I want to use my own measurements?

    Shoulder to shoulder across your back
    Length of sleeve
    Bust
    Waist at the smallest part
    Waist over your belly button
    Hips over the largest part of your bottom
    Length (please allow for a 5 cm difference)
    Certain dresses may require a measurement for around the arm and from the centre of the clavicle, over the breast to the waist. We will let you know if this is the case.

    Feel free to ask us for any help and tips with measuring as we want to make sure it is perfect!